We have created this policy in order to demonstrate our firm commitment to privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and our use of cookies. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website Pomegranate www.pomegranatelifestyle.co.uk (our site) you are accepting and consenting to the practices described in this policy.
INFORMATION ABOUT US
Pomegranate Lifestyle Limited is registered under the UK Data Protection Act 1998, and our registered office is at 8 St Johns Street Coleford Gloucestershire GL16 8AR. Pomegranate Lifestyle Limited is the data controller for the purpose of the Data Protection Act 1998 and any information that you provide to us will be stored and processed in accordance with such Act.YOUR DATA
INFORMATION YOU PROVIDE TO US
Before you can register a new customer account with us or purchase products from us (as either a registered customer or a guest) or register to use, download or stream a copy of our App onto your device and your use of our App and any services available through our App, you will be asked to agree to the terms of this policy, as well as our terms and conditions of sale and to give us certain contact information (such as your name, email, postal address).
The information you provide to us shall be held and may be used by us and disclosed to our associated companies for the following purposes:
- informing you about forthcoming events organised by or on behalf of Pomegranate
Lifestyle Limited;
- telling you about products, services and offers available from Pomegranate
Lifestyle Limited
- operating and administering such products, services and offers;
- operating and administering such products, services and offers;
- processing of applications for, and administering membership of, this
website; providing you with updates and information about Pomegranate Lifestyle
Limited ;
- helping Pomegranate Lifestyle Limited through analysis and assessment to
better understand and develop our business, including new and innovative
products and services.
Contact information you provide to us may be used to supply information about the Pomegranate UK group to you at a later date if you opt-in to us contacting you in this way (see Opting out of Email Updates from Pomegranate UK section below). You can change and modify information previously provided by you once you have signed in through the "My Account" section of our site.
We may also pass your information to credit reference and fraud prevention agencies for the purpose of verifying your identity; these agencies may keep a record of that information.
We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of
any contract we enter into with you.
- Advertisers, affiliate marketing agencies and advertising networks that require
the data to select and serve relevant adverts to you and others (where you have
consented to this happening).
- Analytics and search engine providers that assist us in the improvement
and optimisation of our site and our App.
- build and hosting services providers that help us to maintain the
software that runs our website. They provide us with reporting statistics where
required, and will serve cookies on our behalf to enable any site
personalisation and sign in functionality.
INFORMATION WE COLLECT ABOUT YOU
With regard to each of your visits to our site we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used
to connect your computer to the Internet, your login information, browser type
and version, time zone setting, browser plug-in types and versions, operating
system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
INFORMATION WE RECEIVE FROM OTHER SOURCES
We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
We will use this information we collect and receive about you:
- to administer our site for internal operations, including
troubleshooting, data analysis, testing, research, statistical and survey
purposes;
- to improve our site to ensure that content is presented in the most
effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when
you choose to do so;
- as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to
you and others, and to deliver relevant advertising to you; and
- to make suggestions and recommendations to you and other users of our
site about goods or services that may interest you or them.
We will also record
your Internet IP address for our records for reference to any fraudulent
payment transactions.
LINKS TO OTHER ORGANISATIONS
Our site may, from time to
time, contain links to and from websites of our partner networks, advertisers
and affiliates. If you follow a link to any of these websites, please note that
these websites have their own privacy policies and that we do not accept any
responsibility or liability for these policies. Please check these policies
before you submit any personal data to these websites.
OPTING OUT OF EMAIL UPDATES FROM POMEGRANATE LIFESTYLE
We will periodically send
you marketing emails only if you have opted-in when registering your customer account
online or when you check out as a guest customer. You may also opt-in to
receive future mailings from us via email and post. If you no longer wish to
receive email updates from Pomegranate Lifestyle Limited you can unsubscribe by
clicking on the link in the footer of the email or using the ‘unsubscribe from
all’ link within the email preference centre accessible through the emails.
Alternatively you can contact Customers Services on
01594 836877
or
email customerservices@pomegranatelifestyle.co.uk, or if you are a
registered online customer you can change these options within your profile
under "My Account".
SECURITY AND WHERE WE STORE YOUR DATA
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.WEB BEACONS
Web beacons are also
sometimes referred to as ‘web bugs’ and are small single pixel transparent
image files. They allow website owners to know when a visitor has reached their
website, and are used in conjunction with cookies to allow further website
tracking to be monitored. Again, these files are not viruses, but are useful in
helping us to make your web surfing experience better. If you have any more
questions, please do contact us and we’ll be happy to help.
COOKIES
Our website uses cookies
to distinguish you from other users of our site. This helps us to provide you
with a good experience when you browse our website and also allows us to
improve our site. By continuing to browse the site, you are agreeing to our use
of cookies. A cookie is a small file of letters and numbers that we store on
your browser or the hard drive of your computer if you agree. Cookies contain
information that is transferred to your computer's hard drive or your device.
We use the following cookies:
Strictly necessary cookies: These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site, use a shopping basket or make use of e-billing services.
Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies: These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies: These cookies
record your visit to our site, the pages you have visited and the links you
have followed. We will use this information to make our site and the
advertising displayed more relevant to your interests. We may also share this
information with third parties for this purpose.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.ACCESS TO INFORMATION
The Data Protection Act
1998 gives you the right to access information held about you and our right of
access can be exercised in accordance with this Act. Any access request may be
subject to a fee of up to £10 to meet our costs in providing you with details
of the information we hold about you.
CHANGES TO THIS PRIVACY AND COOKIE POLICY
Any changes we make to this
policy in the future will be posted on this page and, where appropriate,
notified to you by email. Please check this policy frequently to take notice of
any updates or changes.
CONTACTING US
If you have any
questions about this privacy statement, the practices of this site, or your dealings
with this website, you can contact us.
DELIVERY
We know that getting your items quickly is important to you. That's why we've kept our delivery options as simple and straightforward as possible so you can get your items when it suits you. Please understand that during busier times, such as weekends or public holidays, processing may take longer.
For delivery times and charges, please see the chart below:|
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*Next Day delivery available for orders placed before 3pm
**excludes Afghanistan, Morocco, North Korea, Oman, Pakistan, Palestinian
Territories, Reunion, Sudan and Tunisia
RETURNS & EXCHANGES
While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might change your mind. We will refund or exchange (where stock is available) any unworn/unused products within 14 days of you receiving your item(s).
To make a return
for a refund or exchange, complete the returns form on the other side of your
delivery note and send the item(s) you wish to return back to us at:
POMEGRANATE
8 ST Johns Street
Coleford
Gloucestershire GL16 8AR
For convenience, a
returns label is included on the on the reverse of your delivery note.
You’ll need to pay the return postage and for safety, we would recommend you
use a recorded delivery service and keep the proof of postage. If we have to
pay additional postage charges on your package, we may deduct the amount of
such charges from any refund we send to you. Your parcel is your responsibility
until it reaches us. We cannot accept liability for goods that get lost or
damaged in transit back to us
Once we have received your returned item(s), we will then refund your purchase
within 14 days, or send your exchange (subject to availability). All items
returned to us must be in their original condition – if they’re not, we may be
unable to accept them.
If you need assistance or have any questions, please contact us.
POMEGRANATE 01594 836877
info@pomegranatelifestyle.co.uk